this policy describes how luxshare processes your personal data, but it may not address all possible data processing scenarios. luxshare may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.
this policy describes:
1. how we collect & use your personal data
2. cookies & similar technologies
3. how we disclose personal data
4. how to access & control your personal data
5. how we protect your personal data
6. how we process children's personal data
7. third-party providers and their services
8. international transfers of your personal data
9. updates to this policy
10. how to contact us
personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. you directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating a luxshare account or contacting us for support. we may also obtain data by recording how you interact with our websites, products, or services. for example, we may use technologies like cookies or receive use data from software running on your device. as permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. the personal data we collect includes name, gender, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with luxshare, for example, the website you visit or the products and services that you use. we also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.
before using luxshare's products or services, you may need to provide personal data. in some cases you may be able to opt not to disclose your personal data to luxshare. however, not providing luxshare with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.
we may use your personal data for the following purposes:
· creating an account.
· fulfilling your transaction or service requests, including fulfilling orders; delivering, activating, or verifying products or services; providing training and certification; managing and processing training and certification exams; participating in onsite or virtual activities; fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers); and providing technical support.
· contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in luxshare activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. if you do not want to receive these types of information, you can opt out at any time.
· sending you important notices, such as installation of and updates to operating system or application.
· providing you with customized user experience and content.
· qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners.
· improving our products and services through internal audits, data analysis, and research.
· analyzing the efficiency of our business operations and evaluating market share.
· troubleshooting when you send us error reports.
· synchronizing, sharing, and storing the data you upload or download and the data needed for the uploading and downloading.
· ensuring the security of our products, services and customers or users, executing and improving our loss prevention and anti-fraud programs.
· complying with and enforcing applicable legal requirements, industry standards and our policies.
luxshare may also collect and use non-personally identifiable information (non-pii). non-pii is information that cannot be used to identify a particular individual. for example, luxshare will collect statistical data, such as the numbers of visits to its website. we collect this data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. luxshare may collect, use, process, transfer, or disclose non-pii for other purposes at its own discretion.
we will endeavor to isolate your personal data from non-pii and ensure that the two types of data are used separately. if personal data is combined with non-pii, it will still be treated as personal data during processing.
luxshare will process your personal data following the requirements of applicable laws on an appropriate legal basis, including:
· processing your personal data to fulfill the contract when responding to a transaction or service request;
· processing your personal data with your consent;
· processing based on the legitimate interests of luxshare or a third party when we use your personal data to contact you, conduct marketing or market surveys, improve our products and services, execute and improve our loss prevention and anti-fraud programs, and other purposes. legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy;
· processing your personal data as necessary to comply with and fulfill legal obligations.
to ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. a cookie is a text file stored by a web server on a computer or mobile device. the content of a cookie can be retrieved or read only by the server that creates the cookie. the text in a cookie often consists of identifiers, site names, and some numbers and characters. cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
internet explorer google chrome mozilla firefox safari opera
in addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. for example, when you receive an email from luxshare, it may contain a click-through url that links to a luxshare web page. if you click the link, luxshare will track your visit to help us learn about your preferences for products and services and improve our customer service. a web beacon is a transparent graphic image embedded in a website or in an email. we use pixel tags in emails to find out whether an email has been opened. you can unsubscribe from the luxshare mailing list at any time if you do not want to be tracked in this manner.
luxshare shares your personal data with other partners, as described in this policy, when services are provided by partners authorized by luxshare. for example, when you make an online purchase from luxshare, we must share your personal data with the logistics provider to arrange shipment or a partner to provide services. in addition, as a global company, we may share personal data with luxshare affiliates and subsidiaries.
to comply with applicable laws or respond to valid legal procedures, luxshare may also disclose your personal data to law enforcement or other government agencies. if luxshare is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. luxshare may also disclose your data when appropriate, for example, to execute terms and conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.
it is your responsibility to ensure that all personal data submitted to luxshare is correct. luxshare is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.
to the extent required by applicable law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, and (iv) ask us to delete your personal data from our database. to exercise these rights, please click here to give your feedback online. your written request may be required for security. we will verify your personal identity as required by local laws. we may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.
if allowed by applicable laws, you have the right to withdraw your consent at any time when luxshare processes your personal data based on your consent. however, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.
if you think that the way we process your personal information does not comply with applicable data protection laws, you can contact the relevant competent data protection authority. you can obtain the information for contacting eu data protection authorities at
the security of your personal data is important to us. we use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. for example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. we also provide training on security and privacy protection for employees to raise their awareness of personal data protection. luxshare is committed to protecting your personal data; however, please note that no security measure is perfect.
we will retain your personal information for no longer than is necessary for the purposes stated in this policy, unless otherwise extending the retention period is required or permitted by law. the data storage period may vary with scenario, product, and service. the standards luxshare uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. we will maintain your registration information as long as your account is necessary for service provision. you can choose to deregister your account. after you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.
our websites, products and services are primarily intended for adults. a child must not create a luxshare account without the consent of a parent or guardian. if a child's personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. if we accidentally collect a child's personal data without verified prior consent from the child's parents, we will attempt to delete the data as soon as possible.
to ensure a positive user experience, you may receive content or web links from third parties other than luxshare and its partners ("third parties"). luxshare does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.
luxshare cannot control the privacy practices and data protection policies of third parties that are not subject to this policy. when you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.
as a global company, your personal data collected by luxshare may be processed or accessed in the country/region where you use our products and services or in other countries/regions where luxshare or its affiliates, subsidiaries, service providers or business partners have a presence. these jurisdictions may have different data protection laws. in such circumstances, luxshare will take measures to ensure that data is processed as required by this policy and applicable laws, which includes when transferring the data subject's personal data from the eu to a country or region which has not yet been acknowledged by the eu commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the eu commission, obtaining the consent to the cross-border transfer of a data subject in the eu, or implementing security measures like anonymizing personal data before cross-border data transfer. you can click here to obtain a copy of the eu's standard contractual clauses.
if you have any privacy complaints or issues, and want to contact luxshare data protection officer (dpo), please click here.
last updated: may 2018
a cookie is a text file stored by a web server on a computer or mobile device, and the content of a cookie can be retrieved and read only by the server that created the cookie. cookies are unique to the browser or mobile application you are using. the text in a cookie often consists of identifiers, site names, and some numbers and characters.
similar to cookies, local shared objects (also called "flash cookies") and html5 local storage store information on your device and can record some information about your activities and preferences.
in addition to cookies, we also use web beacons and pixel tags on this website. a web beacon is usually an electronic graphic image embedded into a website or email to identify your device cookies when you browse the website or email. pixel tags allow us to send emails in a way that is readable to you and find out whether you opened the email or not. for example, when you receive an email from luxshare, it may contain a click-through url which links to a luxshare web page. if you click the link, luxshare will track your visit to help us learn about your preferences for products and services and improve our customer service. you can unsubscribe from our emails if you do not want to be tracked via emails.
luxshare uses the following types of cookies on this website:
these cookies are necessary for the website to function and cannot be switched off without affecting the use of the site. these cookies are usually only set in response to specific actions you take on the site, such as filling in forms or setting your cookie preferences. we use these cookies as we believe it is in both our and your legitimate interests to enable the site to function properly. you can set your browser to block or alert you to these cookies, but some parts of the website will not work without them. to learn how to set your browser to block or alert you to these cookies, see here: internet explorer > google chrome > mozilla firefox > safari > opera.
typically we use these cookies to fulfill a specific function on the website, for example, retaining search results where you use an internal search function so that if you click on search result links you can then return back to the retained search results.
essential cookies seldom collect and use any personal data, though they may contain an id code which allows the website to distinguish you as an individual visitor from all other visitors on the website at the same time. these types of unique id code are used to maintain a server session to enable functions you have requested, such as using internal search.
essential cookies are typically session cookies and only retain data for the duration of your visit to the website, but sometimes not, for example, we use the cookie to save your choices regarding cookie consent, then the data is stored for longer.
these cookies, also known as "performance cookies", "measurement cookies" or "statistical cookies", allow us to count visits and visitor sources, so we can measure and improve the performance of our site. they help us know which pages are the most and least popular and see how visitors move around the site. the data luxshare receives from these cookies is aggregated and anonymous, it is not personal data. however, the third parties providing these statistical services, google analytics does process personal data about you in order to provide us with aggregated data about our website visitors.
we use these cookies to understand how visitors interact with our website, for example, to see if users are abandoning certain pages or experiencing issues. we use these cookies as it is in our legitimate interests to monitor the performance of the website. you can reject analytic cookies at any time by changing your cookie settings.
we use analytic cookies to enable measurement and analytics. these cookies enable us to, for example, understand:
- which websites people visit before landing on our website, for example, whether the visitor came directly to our website, or whether they clicked on a link from a search engine or a social media post
- which are the most and least popular pages on our website, how long visitors spend on each page and each part of the page, which links and buttons they click on
- information about the device you are using to access our site, for example, device brand and model, which browser or operating system you are using, and
- demographic information about visitors to our site, for example, statistics about what percentage of our web visitors are male or female, their age range, and their interests, for example, photography and technology.
the cookies themselves will normally just record an id code. however, this id code links to google analytics servers, enabling google to build a profile of how you browse the website. browser details are also processed as a result of the cookie being read, including technical details of the device used to access the site as well as its location.
the retention period of analytic cookies varies from 24 hours to 24 months, depending on the purpose of the cookie. for example, some cookies only store information for 24 hours, to remember you as a unique visitor to the website on that day. others may last as long as 24 months. for example, we might publish two versions of the same webpage to see which works better and is more popular, then a cookie will remember whether you visited version a or version b of the page, and ensure that you see the same version on subsequent return visits, so we obtain clear data results on the a/b testing.
we use advertising cookies to collect information about your online activities and interests and provide you with advertisements that correlate most highly to your profile and interests. these cookies are set through our site by our advertising partners. they are used to build a profile of your interests and show relevant ads on other websites. we also use social media cookies linking to 'like' buttons and 'share' buttons on social media.
we use these cookies to show you relevant, not irrelevant, ads, and avoid you being repeatedly shown the same ad, and to enable you to 'like' or 'share' our content on social media. these cookies are only set on your device if you agree to them when you first visit our website, and you can subsequently reject advertising cookies at any time by changing your cookie settings.
we use advertising cookies to build up a picture of your browsing behaviour so that we can either show or suppress our ads, depending on which are most relevant to you. we use social media cookies so that you can 'like' or 'share' our content and engage with the luxshare brand on social media.
advertising cookies store unique ids that are associated with a profile on our advertising partners' servers. these profiles record your browsing behaviour and actions linked to your browsing information, such as actions you take on the site (links clicked or buttons clicked), as well as technical specifications about your device and your location (based on your ip address). google’s advertising cookies may also link to google id, if you are logged into your account while on our website, further building a detailed profile about you.
as many other websites also use advertising cookies, advertising partners don't just have a profile of how you use our website, but also how you use other websites. this enables advertisers to build a very detailed profile about you, including your age, gender, interests, language, engagement levels, network, and browser.
social media cookies collect your ip address and browser string and send this back to the social media site that embedded the cookie, enabling the social media site to recognise you have visited our site. this applies irrespective of whether you have an account with that social media site.
the retention period of advertising cookies varies typically from 30 days to 24 months, depending on the length of our specific advertising campaigns (e.g., whether for a specific competition we might be running, or a longer campaign to advertise one of our devices).